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Emma Woollacott

Oxford, United Kingdom
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About Emma
Emma Woollacott is a journalist based in Oxford, United Kingdom, writing in fields from science and tech to business and politics, freelance since 1992. I've written for most British broadsheet national newspapers, including the Times, Daily Telegraph, Financial Times and Guardian, as well as many leading magazines and websites. Regular commitments currently include technology and other news for Private Eye; a weekly tech piece for Forbes; business/tech features for Raconteur; business/tech news and features for the BBC; and tech news for the Daily Swig.
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English
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Feature Stories Content Writing Corporate Content
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Business Politics Current Affairs
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Yes, The Bots Really Are Taking Over The Internet

16 Apr 2024  |  Forbes
Bots now constitute nearly half of all internet traffic, with 'bad bots' responsible for a third. The 2024 Imperva Bad Bot Report indicates that bot traffic has reached its highest level, surpassing human-generated traffic, which has fallen to 50.4%. Bad bots dominate in Ireland and Germany, with 71% and 68% of traffic, respectively. The rise of generative AI has increased the volume of simple bots, and account takeover attacks have risen, particularly targeting API endpoints. The gaming industry experiences the most bot traffic, while advanced bad bots are most prevalent in law, government, and entertainment sectors. A significant amount of bad bot traffic originates from residential ISPs, complicating detection efforts. The report suggests that organizations must invest in bot management and API security to combat these threats.

6 Ways To Tell If Your Phone Is Hacked—And What To Do Next

14 Apr 2024  |  Forbes
The article provides an overview of how to determine if a phone is hacked and steps to take for recovery and future protection. It discusses common hacking techniques, signs of a hacked phone, and recommends using reputable security software and cybersecurity measures. The article also advises on immediate actions such as contacting financial institutions and changing passwords, and suggests preventative measures like software updates, strong passwords, and caution with public wifi and charging stations.

A new land for energy and data

11 Apr 2024  |  datacenterdynamics.com
The world is moving towards renewable energy, with the UN stating that global emissions need to be halved by 2030 and reach net zero by 2050 to mitigate climate change. Energy islands are emerging as a solution for offshore wind energy, with Denmark's Energy Agency leading the construction of two such islands in the North Sea and Baltic Sea. The North Sea island will be artificial, while the Baltic Sea island will utilize Bornholm. Both will convert wind energy to electricity and potentially other forms of energy. Danish company Ørsted and the VindØ consortium are among the bidders for these projects. Additionally, Belgium's TM Edison is constructing an energy island in the North Sea. These projects involve advanced technologies and aim to significantly contribute to the green energy transition in Northern Europe.

UK tech investment is stagnating, but there are positive signs in regional fundraising

27 Mar 2024  |  itpro.com
Regional startup ecosystems in Wales and the Yorkshire and Humber regions of the UK saw increased investment rates in 2023, despite a challenging period for the broader UK tech industry. Yorkshire-based firms raised investment by 20%, reaching a record high of £200 million, while Welsh startups raised over £113 million, an 8.7% increase from the previous year. However, venture capital investment levels have dropped since COVID, with 2023 figures remaining lower than pre-pandemic levels. Research from Barclays Eagle Labs and KPMG indicates that access to funding is a significant growth barrier for UK startups, with over half of founders citing funding availability as a hindrance. Technology minister Saqib Bhatti emphasized the need for improved funding opportunities to support British innovation. The research also suggests that many UK tech founders consider selling their business to international buyers as a preferred exit strategy.

Has The Right To Be Forgotten Been Forgotten?

27 Mar 2024  |  Forbes
The number of 'right to be forgotten' requests in the EU has declined since its peak in 2020 during the pandemic, according to Surfshark research. France, Germany, and the U.K. lead in requests, with social networking sites being common targets. Google has delisted a high percentage of sensitive personal information URLs but has lower rates for professional and political information. Google stopped notifying publishers of content removal after a Swedish court ruling, although it disagrees with the decision.

U.K. Government Accused Of ‘Ostrich Strategy’ On Ransomware

12 Mar 2024  |  Forbes
The UK government is criticized for inadequate response to ransomware threats by the Joint Committee on the National Security Strategy, which is concerned about the country's cyber resilience. The government's rejection of the committee's recommendations, including the creation of a cross-sector regulatory body, is seen as an 'ostrich strategy'. The committee highlights the lack of skills and capacity among operators of essential services and the unaffordability of insurance for cyber-attack victims. Industry experts, including My1Login CEO Mike Newman, echo the committee's concerns about the UK's vulnerability to ransomware. The government defends its actions, citing international efforts against ransomware groups and investment in the National Cyber Strategy.

What Is A Chief Information Security Officer? CISO Explained

26 Feb 2024  |  Forbes
The Chief Information Security Officer (CISO) role emerged in the 1990s and is now a standard in large organizations, with all Fortune 500 companies employing a CISO or equivalent in 2023. The CISO oversees information security, developing policies to protect data, and is more common in organizations handling sensitive information. The role differs from the Chief Information Officer (CIO), who manages all IT, and the Chief Security Officer (CSO), who may also cover physical security. CISOs require a mix of technical knowledge and soft skills, often holding degrees and certifications in relevant fields. The average U.S. salary for a CISO is $313,036, with significant variance. The role's importance is growing due to increasing cybersecurity threats and regulations.

EU To Probe TikTok Over Child Safety Concerns

20 Feb 2024  |  Forbes
The European Commission has initiated a formal investigation into TikTok to address concerns about the protection of minors and potentially addictive algorithms. The probe will evaluate TikTok's compliance with the Digital Services Act, focusing on age verification tools, privacy settings for minors, advertisement repository transparency, and access to data for researchers. Amnesty International has supported the investigation, citing the platform's negative impact on children's mental health. TikTok has responded by stating its commitment to safety and willingness to cooperate with the Commission.

UK government IT spending is 'inexcusably wasteful' as millions lost maintaining outdated systems

16 Jan 2024  |  www.itpro.com
The National Audit Office has criticized the UK government for wasteful spending on outdated IT systems. In a speech to Parliament, auditor general Gareth Davies will address five key areas of government waste, with IT spending being a significant concern. The NAO suggests prioritizing the replacement of old IT systems, improving data sharing, and hiring skilled technology staff. The TaxPayers' Alliance supports the call for productivity improvements. Concerns were also raised about the Home Office's costly cloud deal with Amazon Web Services, which may exceed initial cost projections.

Kao Data appoints new CEO to drive European expansion plans

09 Jan 2024  |  channelpro
Kao Data has appointed Doug Loewe as its new CEO to lead the company's expansion across the UK and Europe. Loewe has a background with companies such as Macquarie Asset Management and Rackspace. Under his leadership, Kao Data aims to scale its data center platform, particularly in AI and advanced computing. The company has recently invested £350 million in a new data center in Greater Manchester and plans to build another in Stockport by 2025.

UK firms urged to prepare for analogue phone switch-off as 2025 deadline approaches

08 Jan 2024  |  itpro.com
UK businesses are being urged to prepare for the analogue phone switch-off in 2025, as BT plans to retire its PSTN and ISDN networks in favor of digital technology like VoIP, Digital Voice, or All-IP telephony. Traditional landline contracts and PSTN-enabled devices are no longer available for purchase. The switch-off will affect various services including alarms, PDQs, and EPOS devices. Espria's Andy Fung advises businesses to audit their systems and consider the needs of hybrid and office-based employees, as well as hardware requirements and digital transformation beyond phone services.

Accenture brings on 400 tech staff as 6point6 acquisition clears

04 Jan 2024  |  itpro.com
Accenture has completed the acquisition of 6point6, a UK-based technology consultancy specializing in cloud, data, and cyber security. The acquisition adds around 400 tech staff to Accenture and enhances its strategy and architecture capabilities, particularly in central government, defense, security, and financial services. 6point6 has been involved in significant projects such as Europe's largest cloud migration for a UK government department. Accenture has also recently acquired other companies, including Customer Management IT and SirfinPA in Italy, Rabbit’s Tale in Bangkok, and agreed to acquire the business of Jixie in Indonesia.

Hackers use LinkedIn to target UK nuclear waste firm

02 Jan 2024  |  itpro.com
Radioactive Waste Management, planning an underground nuclear waste store in northern England, has been targeted by cyber criminals via LinkedIn. Cyber attacks have escalated recently, with concerns over access to sensitive materials. The government-backed Nuclear Waste Services, of which RWM is a part, has experienced LinkedIn targeting. Despite low-level phishing attempts, the company's cyber defenses have prevented any business or site disruptions. Experts highlight the use of open source intelligence by cyber criminals and emphasize the need for comprehensive employee training to combat social engineering threats.

Meta ‘Suppressing Peaceful Expression’ On Palestinian Conflict, Human Rights Watch Report Claims

22 Dec 2023  |  Forbes
Meta is accused by Human Rights Watch of systematically suppressing pro-Palestinian content on Instagram and Facebook, citing flawed policies, inconsistent implementation, and overreliance on automated moderation tools. The report calls for Meta to align its policies with international human rights standards and improve transparency. Criticism also comes from the Meta Oversight Board and political figures like Senator Elizabeth Warren, emphasizing the need for social media platforms to allow legitimate content, especially during conflicts.

Microsoft Seizes Websites That Created 750 Million Fake Accounts

14 Dec 2023  |  forbes.com
Microsoft disrupted a Vietnam-based cybercrime group, Storm-1152, by seizing U.S.-based infrastructure and websites used to create 750 million fraudulent Microsoft accounts. The action followed a court order from the Southern District of New York. The group sold fraudulent accounts and bypass tools for identity verification, which were used for phishing, spamming, ransomware, and other frauds. Microsoft identified users of these accounts, including cybercrime groups Octo Tempest, Storm-0252, and Storm-0455. Arkose Labs, which assisted in the investigation, noted the group's unique operation in plain sight with customer support. Microsoft has identified the individuals behind Storm-1152 and submitted a criminal referral to U.S. law enforcement.

Lords backs calls for new UK computing qualifications in bid to drive attainment

13 Dec 2023  |  ITPro
A House of Lords committee has endorsed the creation of new UK computing qualifications for high school students to increase engagement with technology subjects. The proposed GCSE would recognize higher-level technical knowledge and skills, complementing the existing computer science GCSE. The committee, chaired by Jo Johnson, highlighted the need for educational reform to address an overloaded curriculum and declining opportunities for creative and technical subjects. The British Computer Society's research indicated a significant drop in computing studies among students at age 14. The committee concurred with the BCS's recommendations, including the introduction of a new applied computing GCSE and a basic digital literacy qualification. The Royal Academy of Engineering noted the low number of students continuing computer science studies, which could impact the UK's global standing in AI and computing.

U.K. Government Told To Clarify Rule Denying Migrants Access To Their Data

12 Dec 2023  |  Forbes
The U.K. government's plan to deny migrants access to their own data has been challenged by the Court of Appeal, which ruled that the government must clarify the 'immigration exemption' in the Data Protection Act 2018. The exemption, which could be used in cases such as suspected sham marriages, lacked clear safeguards and could be changed without parliamentary scrutiny. The case was brought by the3million and Open Rights Group, with the Information Commissioner's Office supporting their concerns. The government has three months to make the required changes, and the Information Commissioner's Office will update its guidance accordingly.

U.K. Government Told To Clarify Rule Denying Migrants Access To Their Data

12 Dec 2023  |  Forbes
The U.K. government's plan to deny migrants access to their data has been challenged by the Court of Appeal, which ruled that the government must clarify the 'immigration exemption' in the Data Protection Act 2018. The exemption, which could be used to prevent access to personal data if it affects immigration control, lacked clarity and safeguards. The case, brought by the3million and Open Rights Group, highlighted concerns over the Home Office's ability to change policies without parliamentary scrutiny. The Information Commissioner's Office, an interested party in the claim, supported the need for clearer guidance. The government has three months to make the required changes.

Foreign Governments Spying On Phone Push Notification Data, Senator Claims

07 Dec 2023  |  forbes.com
U.S. Senator Ron Wyden has accused foreign governments of obtaining data from Apple and Google to spy on smartphone users via push notifications. These notifications, which pass through the companies' servers, contain metadata and potentially unencrypted content. Wyden claims the US government has banned Apple and Google from disclosing these data requests, which are absent from their transparency reports. He urges the Department of Justice to allow the companies to be transparent about these demands and to notify affected customers. Apple, now that the issue is public, aims to update its transparency reporting. Both Apple and Google have been contacted for comments.

UK workers are warming to generative AI – in the US, not so much

06 Dec 2023  |  www.itpro.com
UK workers show more enthusiasm for generative AI than their US counterparts, with 60% of UK workers recognizing a high or existential need for AI integration in their work, versus 44% in the US. Despite this, only 19% of UK employees have used AI tools at work, the lowest among surveyed countries. The study by Slack highlights a gap between the desire to adopt AI and actual usage, attributed to concerns over accuracy and trust. UK workers report less productivity gains from AI compared to other countries, and the study also notes the impact of work hours on productivity and wellbeing, suggesting that AI could help alleviate the afternoon productivity slump.

NCSC Cyber Incident Exercising scheme looks to fine-tune incident response

05 Dec 2023  |  www.itpro.com
The National Cyber Security Centre (NCSC) has launched the Cyber Incident Exercising scheme to help organizations conduct cyber incident response exercises. The scheme, first announced in August 2023, is delivered in partnership with CREST and IASME, who manage assessments and service providers. It offers bespoke exercises to complement the NCSC's free Exercise in A Box tool. The scheme aims to improve resilience and effectiveness during cyber incidents but does not cover category 1 and 2 incidents, which involve a coordinated government response. It targets private sector companies, charities, local authorities, and smaller public sector organizations in the UK.

Majority of firms failing to meet business sustainability goals

05 Dec 2023  |  www.itpro.com
Despite a high strategic emphasis on sustainability, only 16% of organizations have integrated it into their strategies and data practices, as revealed by a report from Kyndryl and Microsoft. The report highlights the underutilization of technology, with only 32% of firms making full use of it for sustainability. It suggests that companies need help with program integration and execution, and recommends streamlining data management, expanding AI use for predictive analytics, and emphasizing employee education on sustainability. The study also notes the increasing global pressure on organizations to improve sustainability, driven by customers, governments, employees, and investors, and calls for clearer government mandates and resources to support the private sector's green initiatives.

European tech investment plummets despite AI interest

04 Dec 2023  |  www.itpro.com
European tech investment has significantly decreased due to economic conditions, with a 55% drop from 2021 levels. Despite this, Europe is seeing more tech startups than the US, particularly in AI, which attracted the most seed funding. The UK leads in the number of new tech startups but has lost its share of total capital investment to countries like France, the Netherlands, and Norway. The report highlights the need for better access to capital for European startups to match US counterparts. Key figures emphasize the resilience and potential of the UK tech sector but stress the need for fundamental support.

U.K. Government Plans To Check Bank Accounts Of Benefit Claimants

24 Nov 2023  |  Forbes
The U.K. government has announced changes to the Data Protection and Digital Information Bill, allowing the Department for Work and Pensions to access bank data of benefit claimants to detect fraud. The bill also extends the use of biometric data for security purposes. While the government argues these measures will save money and enhance security, privacy advocates and campaign groups express significant concerns about the intrusiveness and potential overreach of these powers. The amendments will be reviewed by the House of Commons on 29 November.

Workplace retaliation is stopping software engineers from speaking out over malpractice

21 Nov 2023  |  www.itpro.com
A study by Engprax found that over half of software engineers have suspected workplace wrongdoing, but 75% faced retaliation after reporting, leading to a culture of silence. Fear of retaliation from senior management and colleagues, social rejection, and lack of reporting policies contribute to this issue. The study, led by Dr Junade Ali, highlights the use of gagging clauses and warranty clauses that can discourage whistleblowing, despite legal protections for 'protected disclosures'. Recent cases, including Frances Haugen's Facebook documents leak and Susan Fowler's exposure of sexism at Uber, underscore the importance of protecting software engineers who report malpractice.

Brad Smith backtracks on CMA spat after 2023 regulatory battle

13 Oct 2023  |  itpro.com
Microsoft President Brad Smith has revised his criticism of the UK's Competition & Markets Authority (CMA) after the regulator's initial block of Microsoft's acquisition of Activision Blizzard led to a revised deal. The CMA's concerns about cloud gaming competition were addressed by Microsoft agreeing to transfer cloud streaming rights for Activision's titles to Ubisoft for fifteen years. The deal, which closed on October 13, 2023, was also criticized by CMA Chief Executive Sarah Cardell for Microsoft's initial reluctance to restructure. The acquisition is still under scrutiny in the US by the FTC. Last year, OpenAI's Sam Altman similarly criticized EU's proposed AI regulations, which was met with a firm response from European Commissioner Thierry Breton.

UK data centers to be classed as critical infrastructure under new gov proposals

05 Oct 2023  |  www.itpro.com
The UK government is proposing new regulations to classify data centers as critical national infrastructure to enhance their protection against cyber attacks, physical threats, and extreme weather. The Department for Science, Innovation and Technology (DSIT) is considering new laws to enforce minimum security and resilience standards for the UK's data centers, which play a crucial role in the economy. A new regulator would be established to ensure compliance and report incidents. The proposals follow international examples from countries like Australia and Germany. The government is seeking industry input on these measures, with a consultation concluding in February 2024.

EU's Digital Europe Programme eyes major funding boost for AI, cyber security innovation

05 Oct 2023  |  www.itpro.com
The European Commission has announced €762.7 million in funding for digital solutions, including cyber security and artificial intelligence, under the Digital Europe Programme. The initiative aims to enhance Europe's technological sovereignty and support the European Green Deal. Over the next seven years, €7.5 billion will be invested, with €549 million allocated for 2024 projects involving supercomputers, AI, cloud, and cyber security. An additional €214 million will focus on improving the EU's cyber security resilience. The program also supports the EU AI Act and the development of a European AI ecosystem, including funding for SMBs.

UK gov releases new guidance for upskilling employees in AI

01 Oct 2023  |  www.itpro.com
The UK government has released new guidance aimed at helping businesses upskill their employees in artificial intelligence (AI). Developed in partnership with Innovate UK's BridgeAI programme and the Alan Turing Institute, the guidance outlines key knowledge, skills, and behaviors necessary for safely leveraging AI technologies. It categorizes individuals into four types—AI citizens, AI workers, AI professionals, and AI leaders—and covers five dimensions including privacy, data management, problem-solving, and ethical considerations. The guidance is intended to be an evolving document, with public consultation and sector-specific resources to be developed. Key figures such as Matt Forshaw, Will Drury, and Jonathan Berry emphasize the importance of this initiative in making the UK a leader in AI.

Scottish satellite firm wins major IoT network contract

01 Oct 2023  |  www.itpro.com
Spire Global, a Glasgow-based space services firm, has secured a contract to build and operate six satellites for Lacuna Space, enhancing its IoT network. The deal, potentially expandable to dozens more satellites, aims to improve global connectivity for various sectors. The collaboration underscores Glasgow's leadership in satellite production and the UK's growing space industry, with significant contributions from Spire Global and Lacuna Space. Key figures from both companies and the UK Space Agency highlighted the transformative potential of this partnership.

What Is A Chief Technology Officer? CTO Role Explained

01 Oct 2023  |  Forbes
A chief technology officer (CTO) is the senior-most tech executive in an organization, responsible for overseeing IT, data management, product development, and aligning tech strategies with business goals. The role has grown in importance, especially in tech-based startups, and involves managing tech staff, budgets, and external partnerships. CTOs work closely with other senior executives and play a crucial role in strategic decision-making. The position requires a broad range of skills, including leadership, communication, and problem-solving, and typically demands a strong academic background and years of experience. The role is well-compensated, with significant salary differences between the U.S. and the U.K. The future of the CTO role is expected to grow in importance, focusing on innovation, data management, cybersecurity, and regulatory compliance.

The rise of employee activism

30 Nov 2018  |  The CEO Magazine
The article discusses a series of protests by employees at major Silicon Valley companies like Google, Microsoft, Amazon, and Salesforce over ethical concerns with their employers' contracts and business practices. Google employees protested against Project Maven, a Pentagon contract for AI drone technology, leading to a promise not to renew the contract and the introduction of a new code of ethics. Microsoft and Amazon employees raised concerns over ICE contracts, with Microsoft clarifying the nature of their services and Amazon trying to explain their limited work with ICE. The article highlights the power of skilled tech workers and their influence on company policies, as well as the importance of companies listening to their employees to avoid or mitigate controversies. It also touches on the broader trend of employee activism and the impact of corporate actions on societal issues on employee retention and recruitment.

How translation apps iron out embarrassing gaffes

30 Nov 2018  |  BBC
The article discusses the challenges faced by artificial intelligence in translation tasks, particularly when the training data is not representative of the content and style of the text to be translated. Facebook AI researcher Guillaume Lample highlights the issue by explaining that if a translation model is trained on old manuscripts, it will struggle to accurately translate modern conversations due to the significant differences in content and style. This underscores the importance of using relevant and contemporary training data for AI models to perform effectively.

How 'miniature suns' could provide cheap, clean energy

30 Nov 2018  |  BBC
The article discusses the advantages of a spherical tokamak design in the field of nuclear fusion technology. The speaker highlights the efficiency and compactness of this topography, which leads to increased flexibility and reduced construction costs compared to traditional tokamak designs. The focus is on the potential benefits that spherical tokamaks could bring to the development of fusion energy.

Why The UK Just Hit Facebook, Amazon And Google With A Digital Services Tax

30 Oct 2018  |  Forbes
The UK government, represented by Chancellor Philip Hammond, has announced a new 'digital services tax' targeting US tech giants. This 2% tax on revenue is aimed at companies with global revenues over £500 million and is designed to address the issue of these firms booking profits in lower-tax countries. The tax, which is not to be implemented until April 2020, is expected to raise around £400 million annually and will apply to companies like Facebook, Google, and Amazon. The move comes amidst similar discussions in the EU for a 3% tax on tech companies. The UK's plan is still under consultation and may change, especially considering the uncertainties surrounding Brexit and the potential for conflict with the Trump administration in the US.

Bangladeshi Digital Security Act Draws Fire From EU

28 Sep 2018  |  Forbes
European diplomats in Bangladesh have criticized the new Digital Security Act, claiming it suppresses freedom of speech and media. The act includes harsh penalties for various offenses, such as spreading 'propaganda' about Bangladesh's independence war and publishing 'aggressive or frightening' information. It allows for warrantless searches and blocks online information deemed harmful to national unity or public order. The EU, Norway, and Switzerland have urged the Bangladeshi government to revise the law to align with international human rights standards. Human Rights Watch has also condemned the act as a violation of free speech. Despite the criticism, Prime Minister Sheikh Hasina defended the act, and while the government has agreed to discuss concerns with journalists, significant amendments seem unlikely.

Health meets wealth: tech giants break into healthcare

10 Sep 2018  |  Raconteur
The article discusses the rapid growth of the healthcare IT market, projected to reach $280.25 billion by 2021. It highlights the involvement of major tech companies like Google's DeepMind, Microsoft, Amazon, IBM, and Apple in healthcare technology. DeepMind's partnership with Moorfields Eye Hospital using AI for eye disease diagnosis is emphasized, along with its other healthcare projects. The article also touches on Microsoft's healthcare initiatives through Azure, Amazon's move into the pharmaceuticals with PillPack, IBM's Watson AI collaborations, and Apple's health-tracking technologies. The potential for personalized medicine through AI and the challenges of implementing technology in the NHS are discussed. Privacy and security concerns in managing health data are also mentioned as significant issues that need addressing.

US government faces giant IT challenges

25 Jan 2018  |  Raconteur
The article discusses the outdated state of U.S. government IT systems, despite a cloud-first policy initiated by President Obama. It highlights the use of obsolete technology, like floppy disks for nuclear force coordination and an IBM mainframe for tax data. The policy aims to increase efficiency and service delivery, drawing parallels to Estonia's success as a 'cloud country'. Challenges in the U.S. include slow certification of cloud providers, migration costs, and compatibility issues with legacy systems. President Trump's executive order on cybersecurity and the proposed 2018 budget encourage cloud-based solutions, but dismantling net neutrality and limited IT budget increases may hinder progress. The article suggests that without dedicated funding, IT modernization in federal agencies may continue to lag.
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