Welcome to the Paydesk Limited privacy policy.
Paydesk Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data, and tell you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
Your rights are summarised in section 9 below. This includes the right to object to (a) processing of your personal data at any time on grounds relating to your particular situation, where our legal basis for processing is necessity for our (or a third party’s) legitimate interests and (b) processing of your personal data at any time for direct marketing purposes. See section 9 for further details of your rights
This privacy policy aims to give you information on how Paydesk Limited collects and processes your personal data through your use of this website and our services, including any data you may provide to us when, or after, you sign up.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Paydesk Limited is the controller and responsible for your personal data (referred to as "Paydesk", "we", "us" or "our" in this privacy policy).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Full name of legal entity: Paydesk Limited
Email address: datapolicy@paydesk.co
Postal address: Data Policy Manager, paydesk Limited, c/o WeWork, 12 Hammersmith Grove, London, W6 7AP
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (http://www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep our privacy policy under regular review. This version was last updated in October 2021. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity (save as apparent from your photograph), religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you do not provide personal data when requested
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data, unless necessary in order to use your data lawfully for marketing purposes.
We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To register you as a new user including contacting you where you have not finished the registration process |
(a) Identity (b) Contact (c) Financial (d) Profile |
Performance of a contract with you, or in order to take steps at your request prior to entering into a contract |
To offer and provide our services to you including: (a) Manage and maintain our database of media professionals (b) Enable you to promote your services to Paydesk clients, including by making available Paydesk’s database of media professionals to clients, and featuring media professionals on our website (c) Introduce Paydesk clients and media professionals to each other, including by making available Paydesk’s database of media professionals and featuring media professionals on our website, and contacting you about requests from our clients (d) Enable shortlisting for jobs, booking of jobs, and tracking of jobs (e) Manage payments, fees and charges and provide a record of your earnings and payments (f) Collect and recover money owed to us (g) Provide a messaging facility between media professionals, and between clients and media professionals, and review message content where Paydesk considers it appropriate to do so in order to provide our services effectively to clients and media professionals and ensure compliance with our terms (h) Provide you with publications and subscriptions to Stories and other communications that we may make available from time to time |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Technical (f) Profile (g) Marketing and Communications Data |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to maintain records, to recover debts due to us, to ensure compliance with our terms, and to maintain quality control in respect of our business and that of media professionals and clients) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to provide feedback (c) Handling any complaint that we receive (d) To remove you from our database where appropriate |
(a) Identity (b) Contact (c) Profile (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Financial (d) Technical (e) Profile (f) Usage |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about services, events or news that may be of interest to you (including marketing of third party products or services where you have opted in to receive such marketing) |
(a) Identity (b) Contact (c) Transaction (d) Technical (e) Profile (f) Usage (g) Marketing and Communications |
(a) Necessary for our legitimate interests (to develop our products/services and grow our business) where we are permitted by law to send you marketing on an opt-out basis (b) Consent (to provide you with third party marketing that you have opted in to receive) |
To deliver relevant website content and marketing to you and measure or understand the effectiveness of our marketing. |
(a) Identity (b) Contact (c) Transaction (d) Technical (e) Profile (f) Usage (g) Marketing and Communications |
Necessary for our legitimate interests (to study how users make use of our services, to develop them, to promote and grow our business, and to inform our marketing strategy) |
To maintain records after you cease to use our services |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Technical (f) Profile (g) Usage (h) Marketing and Communications |
(a) Necessary to comply with a legal obligations (b) Necessary for our legitimate interests (to satisfy our legal, regulatory, tax, accounting or reporting requirements to keep our records archived for a reasonable or statutory period) |
We may use your Identity, Contact, Technical, Usage, Profile and Marketing & Communications Data to form a view on what we think you may want or need, or what may be of interest to you.
You may receive marketing communications from us if you have requested information from us or purchased or provided services from/to us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us at any time.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy here.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use your personal data] above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our clients are based outside the UK and EU, so their access to and use of media professionals’ personal data in relation to Paydesk’s services, including but not limited to accessing the Paydesk database and website, will involve a transfer of such data outside the UK and EU.
We also use third party data hosting providers who may be located outside the UK and EU.
Whenever we transfer your personal data out of the UK or EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have put in place appropriate security measures with a view to preventing your personal data from being accidentally lost, misused or accessed in an unauthorised way, altered or disclosed. In addition, save where you have provided it to us for public communication via our website or database of media professionals, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep some information about our users (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see [your legal rights] below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
If any entities join the Paydesk Group in the future and act as joint controllers or processors, we will update this policy accordingly.
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A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
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We only use Google Analytics cookies, which expire after 2 (two) years.
We do not share the information collected by the cookies with any third parties.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 2 (two) years.