See how it works
Book Malcolm with Paydesk
Make your booking securely through paydesk for these benefits:
1
Preferred Booking Channel
Malcolm is more likely to commit to assignments booked through paydesk, as it is a trusted platform that validates the seriousness and legitimacy of each engagement.2
Insured Bookings for Peace of Mind
We provide basic insurance coverage with each booking on paydesk, giving both you and the media professional confidence and protection while they work for you.3
Effortless Online Payment
Paydesk offers a payment protection system to ensure payments are only finalized when you are satisfied with the job completion. Freelancers trusts our process that guarantees their efforts are rewarded upon successful delivery of servicesStill have questions?
Check FAQAbout Malcolm
Malcolm Koh is a journalist based in Tomar, Portugal.
English
French
Portfolio
How to Get from Haneda Airport to Tokyo City: Best Ways in 2024
Haneda Airport, located 14 km south of Tokyo city center, offers several transportation options to reach Tokyo, including trains, buses, private transfers, taxis, and car rentals. The Tokyo Monorail and Keikyu Line are the fastest train options, while the Airport Limousine Bus provides a convenient and comfortable ride to major hotels. Private transfers and taxis offer door-to-door service, with the Toyota Alphard limousine being a recommended choice for larger groups. Car rentals are also available for those planning a road trip. The guide emphasizes the convenience and efficiency of these options, with additional tips for travelers.
How to Get from Narita Airport to Tokyo City: Best Ways in 2024
The article provides a comprehensive guide on the best ways to travel from Narita International Airport to Tokyo city in 2024. It details various transportation options including the Narita Express, Keisei Skyliner, local trains, Airport Limousine Bus, private car transfers, taxis, and car rentals. The guide emphasizes convenience, speed, and cost-effectiveness, offering tips for each mode of transport and addressing frequently asked questions about traveling from Narita Airport to Tokyo.
11 Perfect Day Trips from Sapporo: An Ultimate Guide
Hokkaido, Japan's northern gem, offers a variety of unique day trip experiences from Sapporo. The guide highlights 11 destinations including Otaru, Jozankei Onsen, Noboribetsu, Furano, Obihiro, Kushiro, Asahikawa, Wakkanai, Abashiri, Shikotsu-Toya National Park, and Hakodate. Each destination features specific attractions such as the Otaru Canal, Jozankei's natural hot springs, Noboribetsu's geothermal wonders, Furano's flower fields, and Hakodate's fresh seafood. The guide provides detailed travel routes, tips for transportation, and highlights the convenience of using Japan Rail Passes for exploring these destinations.
Why Travel is the Ultimate Love Language: My Journey of Shared Experiences
Travel is celebrated as a powerful love language that fosters shared experiences and deepens relationships. The author recounts personal travel memories with family and friends, emphasizing the joy and intimacy that come from exploring new destinations together. Testimonials from fellow travelers highlight the significance of shared travel experiences in building lasting memories and connections. Klook is positioned as a key enabler of these enriching travel experiences.
Fuji-Q Highland: Best Japan Theme Park for Roller Coasters, How To Get There & More!
Fuji-Q Highland is celebrated as the roller coaster capital of Japan, located at the base of Mount Fuji. It features record-breaking roller coasters like Fujiyama, Do-Dodonpa, Eejanaika, and Takabisha, as well as the new Zokkon ride. The park caters to all ages with themed areas, carnival rides, a haunted hospital, Naruto Village, and Thomas Land. Tips for visiting include arriving early, checking ride availability, and considering Priority Tickets to reduce wait times. A variety of dining options are available, and themed accommodations offer views of Mount Fuji. Accessible from Tokyo by train, bus, or car, Fuji-Q Highland provides a One-Day Pass and accommodation options like the Highland Resort Hotel and Spa, PICA Fujiyama glamping, and various hotels and ryokans in Kawaguchiko.
The 3 biggest takeaways from Black Friday
The article discusses key takeaways from Black Friday and Cyber Monday for businesses to prepare for the upcoming Christmas and Boxing Day shopping season. It emphasizes the importance of preparation, understanding customer expectations, and adopting an omnichannel approach to customer service. Businesses are advised to analyze data from Black Friday to optimize their systems and staff, focus on meeting customer expectations to build brand loyalty, and engage customers through their preferred communication channels. Malcolm Koh, a Customer Experience Strategist at Zendesk, provides these insights to help businesses enhance their customer experience during the holiday season.
Hong Kong is Giving Away 500,000 Free Air Tickets, Here's What You Need to Know
Hong Kong is distributing 500,000 free air tickets as part of the Hello Hong Kong campaign to attract tourists. The tickets will be given away over six months starting 1 March 2023, with Cathay Pacific offering a quiz for Singapore residents to win tickets from 2 to 8 March. The tickets are primarily aimed at Asian visitors, and while free, winners must pay surcharges, fees, and taxes. Tourists can also receive Hong Kong Goodies, including free drinks, cash vouchers, and memorabilia, redeemable at various locations and through Klook for eligible bookings.
How to raise your CX game for EOFY sales
Retailers can enhance customer experience (CX) for end-of-financial-year (EOFY) sales by leveraging insights to improve service, offering proactive customer service, and prioritizing customer engagement. Drawing on data helps identify customer behavior and pain points, while proactive service can build trust and reduce support queries. Engaging customers on their preferred channels, like WhatsApp or Instagram, can also improve the sales experience. Malcolm Koh, a customer experience strategist at Zendesk, emphasizes the importance of understanding customer needs and using previous sales periods to prepare for the EOFY sales rush.
How retailers can stay ahead in 2021 and beyond
The retail industry has undergone significant transformation, with ecommerce overtaking brick-and-mortar as the primary sales channel. The pandemic has accelerated digitalization, leading to a 'digital tipping point' where consumers rely heavily on digital channels. To stay competitive, retailers should focus on meeting customers where they are, empowering customers to self-serve, and keeping their business in sync. Implementing messaging channels like WhatsApp, offering robust self-service options, and using collaboration tools can enhance customer experience and loyalty. Zendesk's tools are highlighted as effective solutions for achieving these goals.
Why retailers need to understand customers more than ever this peak season
Retailers must prioritize understanding their customers to build long-term loyalty, especially after the disruptions caused by COVID-19. Zendesk’s report indicates that customer experience is crucial for loyalty in Australia. Retailers are advised to use real-time insights, increase data accessibility, and learn from past peak seasons to adapt to changing consumer behaviors. Emphasizing digital support and leveraging AI can help manage customer needs effectively. These strategies aim to enhance customer experience and drive loyalty during the peak retail season.
How to stand out against monoliths
Small businesses can differentiate themselves from larger corporations by staying close to customers, communicating with them as individuals, and connecting through conversations. Australian consumers actively support small businesses, a sentiment that has grown since the bushfires and the COVID-19 pandemic. Small businesses can leverage their agility and personal touch to offer better customer service experiences. Malcolm Koh, a Customer Experience Strategist at Zendesk, emphasizes the importance of understanding customer needs, personalizing service, and offering diverse communication channels to build loyalty and sustain growth.
Three tips for retailers to make the most of the peak season
Retailers have a significant opportunity during the holiday season to enhance customer satisfaction and boost sales. Key strategies include personalizing customer interactions, integrating data across teams for a holistic view, and balancing automation with human touch. Effective customer service, driven by understanding customer needs and leveraging technology, is crucial for maintaining a positive customer experience and loyalty. Malcolm Koh from Zendesk emphasizes the importance of meeting customer expectations rather than exceeding them, and the role of well-prepared customer service teams in achieving this.
×
Malcolm's
confirmed information
✓
Identity
Verified using government ID
Jul 2023
Jul 2023
✓
Phone number
Verified Jul 2020
✓
Joined
Jul 2020