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Malcolm Koh

Tomar, Portugal
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About Malcolm
Malcolm Koh is a journalist based in Tomar, Portugal.
English French
Feature Stories Content Writing Interview (Print / Radio / Podcast)
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How to Get from Narita Airport to Tokyo City: Best Ways in 2024

22 Apr 2024  |  www.klook.com
The article provides a comprehensive guide on the best ways to travel from Narita International Airport to Tokyo city in 2024. It details various transportation options including the Narita Express, Keisei Skyliner, local trains, Airport Limousine Bus, private car transfers, taxis, and car rentals. The guide emphasizes convenience, speed, and cost-effectiveness, offering tips for each mode of transport and addressing frequently asked questions about traveling from Narita Airport to Tokyo.

Fuji-Q Highland: Best Japan Theme Park for Roller Coasters, How To Get There & More!

31 Jan 2024  |  klook.com
Fuji-Q Highland is celebrated as the roller coaster capital of Japan, located at the base of Mount Fuji. It features record-breaking roller coasters like Fujiyama, Do-Dodonpa, Eejanaika, and Takabisha, as well as the new Zokkon ride. The park caters to all ages with themed areas, carnival rides, a haunted hospital, Naruto Village, and Thomas Land. Tips for visiting include arriving early, checking ride availability, and considering Priority Tickets to reduce wait times. A variety of dining options are available, and themed accommodations offer views of Mount Fuji. Accessible from Tokyo by train, bus, or car, Fuji-Q Highland provides a One-Day Pass and accommodation options like the Highland Resort Hotel and Spa, PICA Fujiyama glamping, and various hotels and ryokans in Kawaguchiko.

Hong Kong is Giving Away 500,000 Free Air Tickets, Here's What You Need to Know

27 Feb 2023  |  www.klook.com
Hong Kong is distributing 500,000 free air tickets as part of the Hello Hong Kong campaign to attract tourists. The tickets will be given away over six months starting 1 March 2023, with Cathay Pacific offering a quiz for Singapore residents to win tickets from 2 to 8 March. The tickets are primarily aimed at Asian visitors, and while free, winners must pay surcharges, fees, and taxes. Tourists can also receive Hong Kong Goodies, including free drinks, cash vouchers, and memorabilia, redeemable at various locations and through Klook for eligible bookings.

How to raise your CX game for EOFY sales

22 Jun 2021  |  www.retailbiz.com.au
Retailers can enhance customer experience (CX) for end-of-financial-year (EOFY) sales by leveraging insights to improve service, offering proactive customer service, and prioritizing customer engagement. Drawing on data helps identify customer behavior and pain points, while proactive service can build trust and reduce support queries. Engaging customers on their preferred channels, like WhatsApp or Instagram, can also improve the sales experience. Malcolm Koh, a customer experience strategist at Zendesk, emphasizes the importance of understanding customer needs and using previous sales periods to prepare for the EOFY sales rush.

How to stand out against monoliths

16 Jul 2020  |  insidesmallbusiness.com.au
Small businesses can differentiate themselves from larger corporations by staying close to customers, communicating with them as individuals, and connecting through conversations. Australian consumers actively support small businesses, a sentiment that has grown since the bushfires and the COVID-19 pandemic. Small businesses can leverage their agility and personal touch to offer better customer service experiences. Malcolm Koh, a Customer Experience Strategist at Zendesk, emphasizes the importance of understanding customer needs, personalizing service, and offering diverse communication channels to build loyalty and sustain growth.

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Jul 2023
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